April update has broken Windows Hello for some devices but there’s a quick fix

However, he said, “given the temporary workaround that was published, and an expected fast fix, the negative impact shouldn’t be long term or extensive. It’s also been widely shared in the news, and that could help reduce the call volume and trouble tickets for enterprises.”

Microsoft said in the release notes for a Patch Tuesday security update released this week that it is “aware of an edge case of Windows Hello issue affecting devices with specific security features enabled.”

The company stated, “after installing this update and performing a Push button reset or Reset this PC from Settings > System > Recovery and selecting Keep my Files and Local install, some users might be unable to login to their Windows services using Windows Hello facial recognition or PIN. Users might observe a Windows Hello Message saying ‘Something happened, and your PIN isn’t available. Click to set up your PIN again’ or ‘Sorry something went wrong with face setup.’”